FAQ
Welcome to the FAQ page for Vozelle! Here, you can find answers to commonly asked questions about our products, shipping procedures, warranties, and more. If you are unable to locate the information you require, please do not hesitate to contact our customer support team for help.
General Questions:
-
What types of products does Vozelle offer?
Vozelle offers a diverse selection of handcrafted shoes made with care using premium materials. -
Where are Vozelle shoes manufactured?
Our shoes are meticulously crafted and handmade by skilled artisans using top-quality materials sourced globally.
Ordering & Payment:
-
How can I make a purchase?
You can place an order on our website by selecting your desired product, adding it to your cart, and completing the checkout process. -
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Apple Pay, PayPal, and Venmo. -
Can I cancel or alter my order?
If you need to make changes to your order, please contact our customer support team promptly at support@vozelle.com or +1 800-897-4167 for assistance.
Shipping:
-
What are the shipping options and charges?
All orders qualify for complimentary shipping. -
How long does shipping typically take?
Orders are usually delivered within 7 to 15 business days, Monday to Friday, for both domestic and international destinations, including the United States, United Kingdom, and United Arab Emirates. -
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can utilize this number to track your shipment on our carrier’s website.
Warranty & Returns:
-
How do I file a warranty claim?
To submit a warranty claim, please get in touch with our customer support team at support@vozelle.com including your order number, a detailed description of the issue, and photos showing the defect. -
What is the return policy?
If you are dissatisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging.
Care & Maintenance:
-
How do I care for my shoes?
For proper maintenance instructions to safeguard the longevity and condition of your shoes, please refer to our Care Guide.
Contact Us:
For inquiries or assistance, please contact our customer service team at:
Business name: Vozelle
Phone: +1 800-897-4167
Email: support@vozelle.com
Address: 1500 Harvey Rd, College Station Texas 77840, United States
Customer Support: 09:00 AM to 05:00 PM (Monday to Friday)